Frequently Asked Questions
1. Do you deliver?
Yes, we do deliver within Metro Manila areas from Monday to Saturday (except holidays).
2. How much is the delivery fee?
We have a flat rate delivery fee of P150 within Metro Manila areas.
3. Can I pick up my order instead?
Yes, you may select "pick up" option upon checkout. Pick up location is at 2486 Taft Avenue Pasay City (Pin: PBCOM Libertad Pasay Branch).
4. Can I choose the delivery date and time?
Yes, you may select your preferred delivery date upon checkout. If you have a specific time requested, you may indicate it on the order notes.
5. What is the lead time for orders?
We request at least 1 day lead time for orders with 1pm cut-off. All orders received beyond the cut-off will the processed the following day.
6. How do I store Kumori baked goods?
For breads, it is best consumed within the day of purchase but it can be stored in the chiller up to 2 days. For cakes, you may store it in the chiller for 2-3 days or in the freezer for up to 7 days. For pastries, you may store it in the chiller for 2-3 days.
7. How do I track my order?
Send us an email at email@example.com with your order number and our team will get back to you the soonest.